Gentle answers to common questions.
How do I get started?+
Reach out to schedule a Meet & Greet. We'll tour, talk through your routines, and walk you through the Parent Portal.
What ages do you care for?+
Infants and toddlers, plus part-time and full-day care for older children depending on availability.
How will I know how my child is doing?+
You'll receive live updates in the Parent Portal — feedings, naps, diapers, mood, photos — plus a daily PDF report.
Is Rachelle certified?+
Yes — CPR and First Aid certified, with strict authorized pickup procedures.
What languages are spoken?+
Care is offered in English, French, and Haitian Creole.
Are photos shared safely?+
Photos are shared privately through the Parent Portal, only after you provide photo consent at enrollment.
Payments
How billing, Stripe, and Cash App work — and what to expect after you tap the teddy.
What payment methods do you accept?+
Secure card payments through Stripe are the primary option — Visa, Mastercard, Amex, Apple Pay, and Google Pay are all supported. Tap the teddy bear button in the corner (or on the homepage) to open the payment portal. Cash App is not currently set up; if you'd prefer to pay that way, message Rachelle through the contact page and she'll arrange a $cashtag invite for your week.
Stripe or Cash App — which should I use?+
Stripe is the recommended path for nearly every family — it sends an automatic receipt, supports recurring weekly billing so you never have to remember, and gives you a self-serve billing portal to pause, update your card, or cancel. Cash App, when arranged, is a manual transfer you'd send each week yourself; there's no receipt history or auto-renewal.
When am I charged and how often?+
Full-day care is billed $600 per week. Stripe runs the charge automatically at the start of each care week. You can cancel anytime from the billing portal and keep care through the end of the week you've already paid for — no partial-week charges after that.
Is my payment information secure?+
Yes. Card details go directly to Stripe (PCI-DSS Level 1 certified) — Little Blossoms never sees or stores your card number. Every charge runs over an encrypted connection, and your card is tokenized so future weekly renewals never re-expose it.
What happens right after I pay?+
You'll land on a confirmation page and get an emailed Stripe receipt within a minute. Rachelle is notified immediately and will reach out within one business day to confirm your start date, schedule your Meet & Greet if you haven't had one yet, and set up your Parent Portal access for daily updates.
Can I get a refund or change my plan?+
Yes. Visit the Manage Subscription link on the booking confirmation page (or the billing page) to update your card, pause, or cancel — changes apply at the end of the current paid week. For refunds on unused care, message Rachelle through the contact page and she'll handle it directly.